Find answers to common questions about orders, payments, returns, and custom commissions.
Shipping usually takes 3-7 business days depending on your location.
Shipping fee is computed based on your location and courier. Shown at checkout.
Yes! You'll receive a tracking number once your order ships.
Cash on Delivery, GCash, and Bank Transfer.
Select GCash at checkout. Upload your receipt in Messages after ordering.
Yes, for selected locations. Pay when your order arrives.
Request a return within 7 days of receiving your order via My Orders.
Refunds are processed within 5-10 business days after approval.
Submit a return request with photos. We'll review and assist you.
Go to Customize, fill the form with details and reference images.
Minimum 5 days preparation time from request date.
Yes, while it's still pending. Contact us through Messages.